Safe and Transparent

bet994 Privacy Policy

Protecting your personal information is our top priority. This policy provides a detailed description of how we collect, use, and keep your information secure.

Last updated: January 2026

Introduction and Purpose

bet994 is a trusted online gaming platform serving users in Bangladesh. We believe your personal information is a valuable asset, and it is our responsibility to handle it with the utmost care and accountability.

This privacy policy explains how bet994 collects your information through our website bet994.lat, the purposes for which it is used, and how it is kept secure. By using this platform, you are considered to have agreed to the terms of this privacy policy.

We use SSL encryption technology to keep all your transactions and personal information safe. bet994 never sells your information to third parties.

Information We Collect

During registration and use of bet994 services, we may collect the following types of information:

2.1 Personal Identity Information

  • Full name (in Bengali or English)
  • Date of birth (for age verification — for users aged 21 and above only)
  • National ID card or passport number (for identity verification)
  • Email address
  • Mobile number

2.2 Financial Information

  • bKash, Nagad, Rocket or bank account number (for deposits and withdrawals)
  • Transaction history and amounts
  • Date and time of deposits and withdrawals

2.3 Technical Information

  • IP address and device type
  • Browser type and version
  • Operating system information
  • Time and duration of website visits
  • Cookie and session identifier data

2.4 Gaming Activity Information

  • Bet history and game types
  • Win and loss records
  • Bonuses and promotional offers used
  • VIP level and cashback information

How We Collect Information

bet994 collects your information in several ways:

3.1 Information Provided Directly

You provide information directly to us when filling out registration forms, completing account verification, contacting customer support, and during payment processing.

3.2 Automatically Collected Information

When you visit the bet994 platform, we automatically collect certain technical information through cookies, log files, and web beacons. This information helps improve your experience on the platform.

3.3 Information Collected from Third Parties

For identity verification or fraud prevention purposes, we may occasionally receive limited information from trusted third-party service providers.

Purposes of Using Information

bet994 uses the information we collect only for specific and legitimate purposes:

  • Account Management: Ensuring registration, login, and account security.
  • Identity Verification: Confirming a user's age and identity (in compliance with the 21+ rule).
  • Financial Transactions: Processing deposits and withdrawals and maintaining transaction records.
  • Customer Support: Providing prompt and effective resolution of your questions and complaints.
  • Promotional Communications: Informing you about bonuses, offers, and new features (with your consent only).
  • Fraud Prevention: Detecting unusual activity and protecting the security of the platform.
  • Responsible Gaming: Monitoring excessive gambling tendencies and providing support when needed.
  • Legal Obligations: Complying with applicable laws and regulations.

Information Sharing and Disclosure

bet994 never sells or rents your personal information to third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

5.1 Service Providers

Only the necessary information is shared with trusted technology partners required to operate our services, such as payment processors, identity verification services, and server operators. These partners are bound by strict confidentiality agreements.

5.2 Legal Requirements

Information may be disclosed where required to comply with court orders, lawful requests from government authorities, or applicable legal obligations.

5.3 Business Transfers

If bet994's business is ever merged or transferred, user information may be transferred as part of that process. Users will be notified in advance in such a case.

Cookie Policy

Cookies are used on the bet994 website. Cookies are small text files stored in your browser that help improve your experience on the platform.

6.1 Essential Cookies

These cookies are essential for login sessions, security tokens, and the basic functioning of the platform. They cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your language preferences, game settings, and other personalised options.

6.3 Analytics Cookies

These cookies are used to analyse website visit statistics and user behaviour, which helps improve the quality of our services. You can disable these cookies through your browser settings, though this may limit the functionality of some features.

Data Retention and Security

7.1 Retention Period

We retain your information for at least 5 (five) years while your account is active and after account closure, as needed for legal obligations, fraud prevention, and dispute resolution. After that, unnecessary information is securely deleted.

7.2 Security Measures

bet994 has adopted industry-standard technical and administrative measures to protect your information:

  • 256-bit SSL/TLS encryption — all data transmissions are secured
  • Encrypted database — stored information is protected through encryption
  • Two-factor authentication (2FA) — additional security for your account
  • Regular security audits and penetration testing
  • Restricted staff access — only authorised personnel can access information
  • Firewall and intrusion detection systems

Nevertheless, no method on the internet is 100% secure. We therefore ask you to remain cautious as well — never share your password with anyone.

Your Rights

As a bet994 user, you have the following rights over your own information:

Summary of your information rights

  • Right to Know: You have the right to know what information we hold about you and how we use it.
  • Right of Access: The right to request a copy of your personal information held by us.
  • Right to Rectification: The right to request correction of inaccurate or incomplete information.
  • Right to Erasure: The right to request deletion of your information in certain circumstances.
  • Right to Restrict Processing: The right to request that the use of your information be limited in certain cases.
  • Right to Opt Out of Promotional Communications: The right to opt out of marketing messages at any time.

To exercise these rights, please contact our customer support team. We will process your request within a reasonable time. Please note, however, that we may be required to retain certain information due to legal obligations or legitimate interests.

Protection of Minors

bet994 is for persons aged 21 and above only. We do not knowingly collect information from any minor. All users are required to confirm their age at registration, and we carry out age verification through identity documents.

If we are informed that a minor has inadvertently provided information, we will immediately delete that information and close the associated account.

Responsible Gaming and Information

bet994 places the highest importance on responsible gaming. To this end, we use your gaming activity information to:

  • Identify excessive betting tendencies and alert the user when necessary.
  • Provide deposit limits, betting limits, or self-exclusion options.
  • Make responsible gaming information and support available.

To learn more about responsible gaming, visit our Responsible Gaming page.

Third-Party Links

The bet994 website may sometimes contain references to third-party game providers or payment services. These third parties have their own privacy policies, and bet994 is not responsible for their collection or use of information.

We recommend that you carefully read the privacy policy of any third-party service before using it.

Policy Changes

bet994 may update this privacy policy from time to time. If any significant changes are made, we will:

  • Publish a notice on the website.
  • Notify registered users by email.
  • Update the "Last updated" date at the top of the page.

Continued use of the platform after changes will be considered as your agreement to the new policy. We therefore recommend reviewing this page regularly.